Shipping policy
BOUTIQUE QUEENOFHEARTBREAKS
*********************************************************************************
Shipping & Returns Policies for Hoodies, Sweatshirts, Tote-Bags, Accent Mugs, Sipping Glasses, Water Bottles and Button Magnets.
Return Policy
Damaged Items: Should your order suffer damage during transit, please inform us within 3 business days upon receiving your order for a prompt replacement.
Completed Orders: Once placed, orders cannot be canceled. Contact our support team for guidance on product returns or discrepancies. You can email us at Queenofheartbreaks@hotmail.com.
Return shipping costs fall to the buyer unless due to manufacturer defect. Incorrectly addressed packages returned to us will incur a reshipment fee. We refund ground shipping charges for defective returns; other shipping methods are not covered.
Replacements: Defective products undergo thorough inspection for replacement validation. Replacements will match the original design unless otherwise advisable. Products are not eligible if damage results from normal wear or common discoloring.
Product Warranty
We stand by our goods against manufacturing defects within 30 days of delivery. Warranty claims allow for replacement with identical items.
Design Disclaimer
Due to variations in print materials and monitor settings, exact color matches cannot be guaranteed. Expect minor color variances.
For further inquiries, please reach out to Queenofheartbreaks@hotmail.com.
Bulk Order Policies:
Please kindly reach out to Queenofheartbreaks@hotmail.com. for Bulk orders. Such orders may require specific packaging solutions to ensure your items arrive safely. Bulk orders typically have a production timeline of 5-7 business days. Orders that need to be shipped on pallets may also require longer production times. For more details and assistance, please contact Queenofheartbreaks@hotmail.com.
Shipping Policy
FOR HOODIES & SWEATSHIRTS SOLD BY BOUTIQUE QUEENOFHEARTBREAKS
Shipping Time Frame
- Canada 2-10 business days
- USA 5-17 business days
- Rest of the World 10-30 business days
FOR TOTE BAGS SOLD BY BOUTIQUE QUEENOFHEARTBREAKS
Shipping Time Frame
- Canada 2-10 business days
- USA 5-17 business days
- Rest of the World 10-30 business days
FOR ACCENTS MUGS SOLD BY BOUTIQUE QUEENOFHEARTBREAKS
Shipping Time Frame
- Canada 2-10 business days
- USA 5-17 business days
- Rest of the World 10-30 business days
FOR WATER BOTTLES SOLD BY BOUTIQUE QUEENOFHEARTBREAKS
Shipping Time Frame
- Canada 2-10 business days
- USA 5-17 business days
- Rest of the World 10-30 business days
FOR BUTTON MAGNETS SOLD BY BOUTIQUE QUEENOFHEARTBREAKS
Shipping Time Frame
- Canada 2-10 business days
- USA 5-17 business days
- Rest of the World 10-30 business days
FOR SIPPING GLASSES SOLD BY BOUTIQUE QUEENOFHEARTBREAKS
Shipping Time Frame
- USA 2-10 business days
- Canada 10-30 business days
- Germany 5-12 business days
- Netherlands 2-10 business days
- European Countries 10-15 business days
- EFTA / Northern Europe 5-17 business days
- Rest of the World 10-30 business days
*********************************************************************************
FOR CANDLES FROSTED GLASS WITH PINK WICK SOLD BY QUEENOFHEARTBREAKS
Shipping Time Frame
- United States 2- 10 business days
* These candles can be shipped and sold to US residents only
* Additional Shipping cost may apply upon check up depending on where the product is shipping from
* Shipping to Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States can take additional 7 – 12 business days.
Production Timeline
Our commitment to delivering quality products in a timely manner is paramount. Our standard production timeframe for most products is between 2 to 4 business days. For bulk orders exceeding $200, the production timeline extends to 5-10 business days. Kindly remember, the day you place your order is considered day 0, with the following business day marking the beginning of the service level agreement (SLA) period.
Holiday Production Timeline: Starting November 15th, we enter our busy holiday season; during this period, production times may extend beyond the standard timeframe. We appreciate your understanding and patience.
Express Production and Delivery: Unavailable at this time
International Shipping Guidelines
Before placing orders for international shipping, please review the current USPS service alerts at USPS Service Alerts. Orders directed to countries on the USPS suspension list are subject to potential holds by postal carriers, with undetermined waiting times. Please proceed with caution, as shipping fees are non-refundable under these circumstances.
Shipping and Delivery
Our shipping partners, including the US Postal Service, DHL, and FedEx (and their affiliates), ensure your items arrive safely and efficiently. We reserve the right to select an alternate shipping method at no additional cost to you, ensuring your order is not delayed. It's important to note that FedEx does not deliver to PO Boxes—select a USPS option for such addresses. Although we strive for accuracy in our delivery estimates, we cannot guarantee carrier timelines. Domestic shipments typically arrive within 2-10 business days post-shipment, depending on the selected shipping method. Delays beyond our control may occur, and we are unable to offer refunds due to carrier delays. For bulk orders, please expect your items to arrive in multiple packages
Candles Return Policy
Damaged Items: Should your order suffer damage during transit, please inform us within 3 business days upon receiving your order for a prompt replacement.
Completed Orders: Once placed, orders cannot be canceled. Contact our support team for guidance on product returns or discrepancies.
Return shipping costs fall to the buyer unless due to manufacturer defect. Incorrectly addressed packages returned to us will incur a reshipment fee. We refund ground shipping charges for defective returns; other shipping methods are not covered.
Replacements: Defective products undergo thorough inspection for replacement validation. Replacements will match the original design unless otherwise advisable. Products are not eligible if damage results from normal wear or common discoloring.
Product Warranty
We stand by our goods against manufacturing defects within 30 days of delivery. Warranty claims allow for replacement with identical items.
Design Disclaimer
Due to variations in print materials and monitor settings, exact color matches cannot be guaranteed. Expect minor color variances.
For further inquiries, please reach out to Queenofheartbreaks@hotmail.com. . Thank you for choosing QUEENOFHEARTBREAKS for your Breakup Candles.
Bulk Order Policies:
Please kindly reach out to Queenofheartbreaks@hotmail.com for Bulk orders. Such orders may require specific packaging solutions to ensure your items arrive safely. Bulk orders typically have a production timeline of 5-7 business days. Orders that need to be shipped on pallets may also require longer production times. For more details and assistance, please contact queenofheartbreaks@hotmail.com.
*********************************************************************************